Personvernerklæring

Privacy Policy

Dekkfix AS (“Dekkfix”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains what information we collect, how we collect it, how we use it, how we obtain your consent, how long we retain it, and with whom it may be shared when necessary.

By using our website and services, you agree to the practices described in this privacy policy. Use of the website and services is also subject to our terms and conditions.

This privacy policy is developed and maintained in accordance with the GDPR (General Data Protection Regulation).

1. General Information

Personal data collected and processed through the following websites and any related subdomains:

• https://dekkfix.no

• Any subdomains of the above

is controlled by:

Dekkfix AS
Email: hei@dekkfix.no
(Hereinafter referred to as “Dekkfix”)

Dekkfix uses the platform provided by Navio Mobility Group (https://naviosolutions.com) to manage customer interactions, bookings, and appointments. Navio Mobility Group acts as a data processor on behalf of Dekkfix.

2. Types of Information We Collect

Information You Provide to Us

You may provide personal data when you visit our website, register as a user, book services, make purchases, contact us, or otherwise interact with our services. This may include:

• First and last name

• Email address

• Phone number

• Address

• Vehicle registration number

• Any other information you choose to provide

We do not collect personally identifiable information unless you voluntarily provide it.

Information Collected Automatically

When you access our website, we may automatically collect:

• Device and usage information

• IP address

• Browser type and device characteristics

• Operating system

• Referring URLs

If you access the website via a mobile device, we may also collect:

• Mobile device ID

• Model and manufacturer

• Operating system and version

• IP address

Payment Information

Payments are processed by third-party payment providers (such as Stripe and Vipps). Dekkfix does not store your payment card details. Payment providers process your data solely for completing transactions and in accordance with their own privacy policies.

• Stripe: https://stripe.com/privacy

• Vipps: https://vipps.no

Google Analytics

We use Google Analytics to understand how users interact with our website. Google Analytics may collect information such as IP address, device identifiers, browser data, usage statistics, and referring URLs via cookies. Data may be processed on servers outside the EU, including the United States.

Google privacy policy:
https://policies.google.com/privacy

Facebook Pixel

We use the Facebook Pixel to:

• Measure website usage

• Understand how users interact with content

• Improve marketing and advertising campaigns

Data collected via the Facebook Pixel is processed by Meta in accordance with its privacy policy and does not personally identify users.

Facebook privacy policy:
https://www.facebook.com/privacy

Social Media

Our website may include links or integrations with social media platforms. Any interaction with those platforms is governed by their respective privacy policies.

3. How Long We Keep Your Data

Personal data is retained only for as long as necessary to provide our services, comply with legal obligations, or until you request deletion. In some cases, we may retain data longer where required by law or where you have given explicit consent.

Once the retention period expires, personal data is securely deleted or anonymized.

4. How We Use Your Information

We use your information to:

• Provide and operate our services

• Register and manage user accounts

• Process payments and send invoices

• Manage bookings and customer interactions

• Improve our website, services, and operations

• Communicate with you regarding services, updates, and support

• Send marketing communications (where permitted)

• Detect and prevent fraud or misuse

• Comply with legal obligations

5. Consent

You provide consent by registering, booking services, subscribing to communications, or otherwise providing personal data to us. You may withdraw your consent at any time by contacting us using the details below.

6. How We Share Your Information

We do not sell your personal data.

We may share data with:

• Service providers and data processors, including Navio Mobility Group, payment providers, analytics providers, marketing tools, and hosting providers, strictly for providing services on our behalf

• Authorities, where required by law

• Business transfers, such as mergers or acquisitions, in compliance with applicable law

All third parties are required to protect your data and process it in accordance with GDPR and their own privacy policies.

7. Security of Your Information

We use industry-standard security measures, including SSL encryption, to protect your data. Access to personal data is limited to authorized personnel with a legitimate need.

No system is 100% secure, but we take reasonable and appropriate steps to protect your information.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Receive a copy of your data (data portability)

• Withdraw consent at any time

• Lodge a complaint with a supervisory authority

You may exercise these rights by contacting us.

9. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If such data is discovered, it will be deleted promptly.

10. Third-Party Websites

This privacy policy applies only to data collected by Dekkfix. We are not responsible for the privacy practices of third-party websites or services linked from our website.

11. Contact Us

If you have questions about this privacy policy or how we handle personal data, please contact us via our website contact forms or by email.